Steps to Take Before Calling Technical Support

AdminStudio 2025 R2 | 30.0 | Automated Application Converter / App-V Assistant / ThinApp Assistant / Citrix Assistant

Before contacting AdminStudio Technical Support, perform the following steps to attempt to clearly identify the problem you are having:

• Check package—To determine if this error is caused by a problem with the specific package you are converting, try to build a virtual package of a simple package that contains only one file.

• Check machine and OS—To determine if this error is caused by a configuration on a particular machine or operating system, attempt to build this virtual package on another machine or operating system.

• Check prerequisites—Check to make sure that the machine where you are performing the conversion has all of the required prerequisite software installed:

  • App-V—See Comparison of the App-V 5.0 Conversion Methods.

  • VMware ThinApp—See Prerequisites for Building a ThinApp Application.

• Check individual files—To determine if this is error limited to a specific item, find out if removing or excluding a particular item will build error free.